Suzuki
Auto
Welcome to the Suzuki Owner’s family and thank you for choosing your Suzuki Vehicle among the many makes and models available today. When you make cars and trucks this good, backing them with professional service and a great warranty is no problem. Learn more about Suzuki Ownership, local Service Centres and Product Warranty.
Suzuki Canada Auto FAQs
Suzuki Canada has authorized Parts & Service locations across Canada to perform service on your vehicle. Please contact your local authorized service point at suzuki.ca/find-a-dealer.
Replacement manuals may be ordered from your Suzuki Service Point’s parts department.
Recalls or repairs must be completed at an Authorized Suzuki Service Point (Dealer). Please contact your closest Suzuki Service Points to make an appointment. For assistance in finding a service point, please visit suzuki.ca/find-a-dealer/.
All new Suzuki vehicles are covered by a 3 year or 60,000 km new vehicle limited warranty, 5 year or 100,000 km powertrain warranty and 3 years unlimited mileage roadside assistance. However, Suzuki no longer offers extended warranty on used vehicles. For complete details as to what is and what is not covered for your particular vehicle, please review your New Vehicle Warranty and Maintenance Information Booklet provided with your vehicle.
Contact your Authorized Suzuki Service Point’s service department and arrange an appointment. Their service technicians are trained on Suzuki products and are best capable to answer all of your questions.
Contact your Suzuki Service Point to obtain your key code. You will be required, however, to visit your nearest Service Point and show proof of ownership of your vehicle.
Disputes are usually best resolved at the Authorized Suzuki Service Point. You may want to bring your dissatisfaction to the attention of one of the managers. If the problem is still not being resolved then you should contact the Authorized Service Point owner. If they cannot solve the problem then please contact the Suzuki Canada Customer Relations Department. Their phone number is 1-866-828-7252, or e-mail us at customerservice@suzuki.ca.
To bring a product to Canada from the U.S., you will need a letter of compliance and recall clearance letter from the manufacturer in the country of original sale. In this situation, please contact Suzuki Motor of America Inc. at 1-800-934-0934 for assistance.
To take a product from Canada to the U.S., you will require a letter of compliance and recall clearance letter from Suzuki Canada. Suzuki Canada will write letters for Canadian citizens or residents who are moving to the U.S. and will be bringing their Suzuki products with them.
To request this letter, please send your name, telephone number, complete mailing address, VIN (17-digit serial number) of your Suzuki product, and a copy of photo ID proving Canadian citizenship or residence (Driver’s license) to customerservice@suzuki.ca.
You may obtain information about vehicle importation from the Registrar of Imported Vehicles at www.riv.ca.
Suzuki Canada cannot provide assistance with exporting any vehicle outside of North America. Depending on the country’s requirements, you may find all the information needed in your owner’s manual.
Please refer to your owner’s manual, in the “Vehicle loading and towing” section. NOTE: Some Suzuki Vehicles are not designed for towing.
Please refer to your owner’s manual, in the “Vehicle loading and towing” section.
Send an e-mail to customerservice@suzuki.ca and give us your full name, old address, new address and new telephone number (if it has changed). Please be sure to include the full VIN (17-digit serial number) which is located in the bottom left hand portion of the windshield of your Suzuki product so that we can access your information easily.
Parts are available from all Authorized Suzuki Service Point locations. Please contact your nearest Service Point to obtain the parts you require. To find a dealer suzuki.ca/find-a-dealer/.
